Case Study
Nebula AI
Automating 85% of customer support queries for a Series B SaaS.
Auto-Resolution
Saved / Year
Response Time
The Challenge
Nebula AI was scaling fast but drowning in support tickets. Their manual support team couldn't keep up with 24/7 global demand.
The Solution
We deployed a custom fine-tuned LLM agent trained on their entire documentation and Slack history. The agent now handles L1 queries autonomously.
Mission Outcomes
- 85% Auto-Resolution Rate
- $120k/yr Saved in Headcount
- 24/7 Support Coverage